Training at HRAI 2800 Skymark in Mississauga April 23rd, 2015Join Brigham Dickinson, Power Selling Pros, for this fast paced one day session and get all the tools you need to book every call while offering customers a WOW experience over the phone!
In this dynamic course, you will learn a proven call handling process as well as how to promote and sell service agreements on both inbound and outbound calls....a technique that could increase dealer service agreement sales OVERNIGHT. Course Participants receive a 35 page Participant Guide.
Topics Covered:?
Competency & Muscle Memory - Develop the aptitude you need to follow a proven call-handling process that results in booking calls and wowing customers EVERY time.
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Confidence – New trainees and experienced call handlers alike will acquire confidence and the ability to control the outcome of each call.
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Customer Sensitivity – Learn how to listen more effectively and become sensitive to the needs of every customer.
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Service Agreements – Gain insight into how to promote and close service agreements over the phone.
Who Should Attend: Customer Service Reps and Senior Level Management within Residential sales and service companies.
Limited seats are available. Please register early to avoid disappointment.
Presented by: Brigham Dickinson, Power Selling Pros
An innovative trainer and entrepreneur whose expertise and passion are fixed on improving your customer's experience through sales mastery, Brigham's customer service and relationship sales training company serves clients all over the world. Known for training and coaching that is funny, insightful and "real world", Brigham provides your call handling team with information they can take back to the workplace and begin to use immediately to book more calls and sell more service agreements.