When you call Customer Service and speak to someone in India who speaks English, albeit with an Indian accent, but who cannot resolve your problem, perhaps its a fault in the wiring?
(http://hvactechgroup.com/logos/india/1.jpg)
(http://hvactechgroup.com/logos/india/2.jpg)
(http://hvactechgroup.com/logos/india/3.jpg)
:nutz: