Faulty condensate trap causes damage to my new Goodman furnace

[radar2000]

Hi everyone.

I purchased a new Goodman GMVC96 furnace back in 2020 and have been performing regular maintenance since then. Last month I had one of my winter tune-ups performed and the service technician pointed out that the furnace had water accumulated at the bottom of the furnace. They had pinpointed the cause to a faulty condensate trap where there was a fracture that had caused water to slowly drip. This faulty condensate trap has caused noticeable corrosion at the bottom of our new furnace. Please see attached video of the condensate trap drip along with two images of the corrosion at the bottom of the furnace.

The HVAC technician has since then replaced the faulty condensate trap with a new one and there are no further drips since then.

My question here is, is this something that I can escalate to Goodman? After investing close to $4K for a brand new furnace and now I'm left with corrosion at the bottom of my furnace due to a faulty part, this is something that I did not anticipate would happen. I would really appreciate your thoughts/recommendations and steps on how to proceed forward with this escalation. Please note that I'm located in Canada.

Cheers!

 

[Admin]

The cracked p-trap is definitely a known issue with that brand.

That bottom piece doesn't really affect anything.  When the furnace is installed in the horizontal position, it gets removed and thrown out so maybe a local company would have a spare one.  Maybe you could get a new one under warranty.  I think they have a 5 year parts warranty but if you registered online you would have a 10 year parts warranty.  If you still have labour warranty, everything should be fixed.

Here are some part numbers for the base pan, 

0121F00386DG BASEPAN, UPFLOW (M1, M2, M3)

0121F00387DG BASEPAN, UPFLOW (M4, M5)

0121F00388DG BASEPAN, UPFLOW (M6)

Some sandpaper and elbow grease would remove any rust and clean things up too.

[NoDIY]

I'd just clean and move on.

Definitely not going to effect performance or lifespan of the furnace.

[Sergroum]

Agreed. The Impact on performance from this rust is absolute zero. What I would recommend doing is getting the company that installed this for you to give you a free annual maintenance next year to offset this. But if you're worrying that your furnace is somehow affected by this, it really isn't.