Lennox - Stolen S40 Smart Thermostats

[Admin]

Lennox has identified that a recent shipment of our S40 Smart Thermostats was stolen during transit from our manufacturing plant and is now being offered for sale through unauthorized channels, including third party e-commerce platforms.
Here is what you need to know:   
•   Any S40 identified as stolen may not be supported by Lennox through warranty claims, replacements, or returns.
•   Stolen units may be blocked from Lennox connectivity and applications and may be fully disabled.
•   Once taken, these actions are permanent.
•   Every S40 thermostat is serialized and tracked at the unit level.
•   Lennox has full visibility into which devices were stolen and when they attempt to come online.
•   Products outside of a Lennox dealer's or authorized reseller's control may have been altered or modified, which may impact performance.
To help protect your business and ensure full product support, S40 Smart Thermostats should be purchased only through authorized Lennox channels, including LennoxPros.com and Lennox Stores. If a source or price appears unusual or below market norms, it may be worth taking an extra moment to confirm the source before purchasing.

Lennox encourages all dealers to continue exercising due diligence and avoid purchasing, installing, reselling, or supporting stolen or unauthorized products. Doing so helps protect warranty eligibility, maintain customer trust, and your partnership with Lennox.

If you encounter a suspected stolen S40 unit or an unauthorized seller, please avoid engaging and report the situation through your Lennox representative.

Lennox is working with authorities to investigate and recover stolen assets and will continue to take steps to protect our products, our partners, and our customers.

Thank you for your continued partnership and for helping uphold the integrity of the Lennox brand.

1. What happened?
Lennox has identified stolen S40 Smart Thermostats that were taken during transit from a manufacturing facility. Some of these units are now being sold through unauthorized channels, including third party e-commerce platforms.

2. How does Lennox know which S40 thermostats were stolen?
Every S40 thermostat is uniquely serialized and tracked at the unit level. Lennox has clear visibility into which units were stolen and when they attempt to activate or connect.

3. What happens if a dealer purchases or installs a stolen S40 thermostat?
Any S40 identified as stolen may not be supported through warranty claims, replacements, or returns. Stolen units may be blocked from Lennox connectivity and applications and may be fully disabled.
4. Can a stolen S40 appear to work initially?

Yes, it may appear functional at first. However, Lennox actively monitors these units, and connectivity may be blocked or the device disabled.

5. Where should dealers purchase S40 Smart Thermostats?
Dealers must purchase S40 thermostats exclusively through authorized Lennox channels, including LennoxPros.com and Lennox Stores.

6. How can dealers identify potential red flags?
Pricing well below market norms, unclear sourcing, inability to verify authorization, or offers through general third party marketplaces should all be treated as red flags.

7. What should a dealer do if they encounter a suspected stolen unit or seller?
Do not purchase, install, resell, or support the product. Report the seller or listing immediately through your Lennox representative.

8. What if a customer brings in or already has a suspected stolen S40?
Do not provide support or attempt troubleshooting. Escalate the situation through your Lennox representative for guidance.

9. What are the risks to dealers who do not comply?
Failure to comply may result in loss of warranty privileges, damage to customer trust, potential legal exposure, and review of dealer standing with Lennox.

10. Is Lennox taking additional action?
Yes. Lennox is actively monitoring stolen units, enforcing protective measures, and working with authorities to investigate and recover stolen assets.